Our Price Match Promise

We will beat any ‘Like for Like’ written quotation.

  • The decision to make a Price Match Promise is completely down to the Duty Manager and his or her decision is final and non-negotiable.


How to ask for a Price Match Promise to be applied?

  • Price Match Promise requests should be made either in store or by calling our Customer Service team on 0121 461 4267
  • All request must be made prior to purchase.No refunds can be made.
  • Proof is in the form of a written quote from a competitor.

How it works?

We will match the price from a competitor providing the following criteria are matched:

  • The product needs to be in stock and available to buy.
  • The product must be a like for like specification and quality.
  • The competitor’s prices need to be publicly available to all. (We will need to verify this and check that the prices are currently available in the competitor's store or online ecommerce website).
  • We do not Price Match wholesale or negotiated prices as a valid comparison.
  • The competitor retailer price to be matched must include VAT.

What about promotions?

  • We match all prices based on the selling price available at the point of purchase.
  • We do not include the following promotions: free gifts/giveaways, online only deals, product bundles, reward-based promotions or competitor promotions available through third party-websites/non-public vouchers.

These terms and conditions do not affect your statutory rights.